Refund policy

Your safety and satisfaction are always our top priorities. Because our catalog includes intimate, personal-care, and body products, certain categories must be final sale for hygiene reasons.

Final Sale Items

For the health and safety of our customers, we cannot accept returns or exchanges on:

  • Lubricants, oils, creams, or lotions
  • Bath & body items
  • Sexual wellness devices, toys, or accessories
  • Any item that has been opened, used, or unsealed
  • Manufacturer Warranties

Many toys and devices include a manufacturer warranty. If you experience a defect within the warranty period, please contact us at monica@bedroombff.com with your order number and a description or photo of the issue. We’ll gladly help you navigate the manufacturer’s warranty or replacement process.

Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. Email monica@bedroombff.com with your order number, photos, and details so we can make it right—through a replacement, store credit, or refund depending on the situation.

In-Home Party Purchases & Hostess Rewards

Orders placed through in-home parties are final once submitted. Party hostesses earn free and discounted products based on total party sales, so cancellations or full refunds would reduce those rewards and are not permitted once orders are finalized. If an issue arises with a product, please reach out — we’ll handle it individually and fairly.

Order Changes & Cancellations

Orders begin processing quickly. Because many products are ordered directly from vendors, cancellations may not be possible once placed. Contact us as soon as possible and we’ll do our best to assist.

Refunds (if applicable)

If a refund is approved, it will be issued to your original payment method within 5–7 business days after processing. Shipping costs are non-refundable.

Gift Cards & Sale Items

Gift cards, sale items, and promotional bundles are final sale.

Exchanges

Due to hygiene and product-safety regulations, we do not offer exchanges.

Need assistance?

Email monica@bedroombff.com — we’ll treat your inquiry with care and discretion.